Please contact us for any specific questions you may have. We have tried to answer some of the most commonly asked questions below.
- Are you insured & PAT tested?
Yes we have 1 million pounds public liability insurance cover for our range of booths. All of our equipment is yearly PAT tested. Copies of the documents available on request.
- How much do you charge?
Our prices are very competitive. We have included guide prices on our website for some of our items, be aware there are many factors that affect the price, including length of hire, location and date. Please contact us and we will be pleased to provide you with a quote. We will also try and beat any other genuine quote you may have received.
- What areas do you cover?
We mainly cover Kent, Essex, East Sussex and London although we do take bookings from all over the UK, including cornwall, wales, scotland with our photo booths, karaoke booths and other booths. Please contact us for a quote.
- How do we book and pay?
A deposit is required to secure any booking Deposits can be taken as through our online payment page or by BACS. The balance is due 2 weeks before the event by Cheque or 1 week before the event by BACS/credit/debit card. In some instances we may be able to accept cash balance on the day.
- How much notice is required to book?
We prefer as much notice as possible, especially if your event is during the weekend, however we are able to take short notice bookings subject to availability. Bookings for popular items are sometimes made a year in advance, so it is advisable to book early.
- What times can I hire for and can you setup early?
We can start and finish whenever you wish, but please remember that depending on what you have booked it can take us up to an hour to pack away, as such if you need to be out of your venue by a certain time then this needs to be considered. Also some of our equipment is large and bulky and space may need to be made available, guests asked to move etc during packaway. Most items have a typical hire period of 3-5 hours but additional hours can be purchased. We can also setup earlier in the day and come back later to operate the equipment, however this will attract additional charges and idle hours may also apply. Idle hours apply if we sit and remain with the equipment until it is ready for use. For example if you are having a sit down dinner at 7pm and want the photo booth to start at 9pm. You may not want us setting the equipment up whilst your guests are eating, as such we could arrive at 5pm to setup. The booth would then be setup by 7pm, but we would then remain with it for 2 hours idle time.
- What happens when you arrive?
Depending on what service you are booking we generally arrive around 30-60 minutes before the agreed start time (2 hours before for photo booth, karaoke booth flipbook booth). We will need a point of contact who can advise us where the equipment is going to be setup. We will carry the equipment into position in stages and then begin to setup. Once equipment is setup and tested it will remain closed for use until the agreed start time of hire. Some of our services will include an operator who will stay for the night and run the equipment for your guests during the event ensuring everyone's safety and enjoyment. Other services are dry hire, which means we will simply deliver it to you and then you will need to operate and supervise it yourself. In this case a disclaimer may need to be signed.
- What about the weather?
Unfortunately we cannot control the weather, and our photo booths cannot be used outside in the rain. We have a waterproof outdoor booth or we can setup under your own marquee subject to height clearance. If you are worried about the weather spoiling your day and wish to cancel, we ask for as much notice as possible.
- Do I need to provide power?
Yes, all of our services require a standard 13amp household power socket within 25 metres of the location of hire. If your event is outside and not near a power source then please check with us to determine if a generator is required. Although we do not supply generators we can recommend what power you would need should you require one.
- What if I need to cancel?
If you have to cancel your booking for any reason the following terms apply: More than 60 days notice before your event then any deposit paid is fully refunded. Less than 60 days notice but more than 30 days notice before your event then any deposit is returned as a voucher for our services. Less than 30 days and you will lose any deposit paid. If you cancel on the day and do not notify us before we attend then the full payment will be due. If you want to cancel due to bad weather and inform us before we attend then you will only lose the deposit. A cancellation can only be accepted once we have emailed or verbally confirmed with you.